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‎10-16-2022 02:50 AM - edited ‎10-16-2022 02:51 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

We have a mix of more than 200 Probooks/Elitebooks and have a total of 10 Logitech GROUP/MeetUp sets. We experiencing MAJOR problems.

 

Symptoms

- servicedesk tickets vary from no audio to total Windows freeze up until USB cable (coming from the Logitech device) is disconnected.

- audio selection takes a long time to popup

- overall slowness of Windows until cable is removed

 

What helps for a brief moment (few days until the next meeting)

- Remove all USB devices via Device manager and reboot

 

Found two other posts about the Intel USB audio drivers:
https://h30434.www3.hp.com/t5/Notebook-Audio/AUDIO-problem-with-HP-ProBook-430-G8-Windows-10-compute...

https://h30434.www3.hp.com/t5/Notebook-Audio/Probl%C3%A8me-HP-PRO-BOOK-430-G8-et-cam%C3%A9ra-USB-Log...

Still need to try this when the next user calls.

I'm reposting this because I'm not satisfied with the way HP is handling this MAJOR issue.

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