audio device stopped working

[Rob-Nicholson]

Not directly much help except to highlight that you are not alone. One of my clients has 10+ new HP ProBooks 430's and one of the them has the same problem. Disabling and enabling the device is a workaround but hardly user friendly.

So either there is a hardware problem here *or* a device driver problem. Let's hope it's the later.

[JEstevao]

Rob,

Either way, this is a problem and a problem that @HP should analyze. I think that it's that simple. What can not be simple is the solution but that's another story.

[Rob-Nicholson]

I agree but not sure if HP routinely monitor this forum and raise internal tickets. It's probably Intel who need to look at it.

[JEstevao]

I'm an IT consultant and even though most of the issues that come to my team aren't actually our problem, we have to analyze them to exclude us from the equation.

Note, this is my work laptop so actually I'm not that concerned about it and actually I have other brands I'd probably buy instead, but, this is an issue that interferes with my daily work because I'm having problems with video calls as well... Have to explore more about this ... didn't have the time yet 🙂

[Ulmo]

---

@Rob-Nicholson wrote:

I agree but not sure if HP routinely monitor this forum and raise internal tickets. It's probably Intel who need to look at it.

---

I have the exact same problem on a HP Envy x360 m6-aq105dx... I'm doing some tests and hopefuly I'll find a definitve solution for the internal audio speakers to always show up in the list of audio devices (setting it as default doesn't prevent it from disapearing sporadically from time to time, forcing into restarting the system. Note that restarting always work in getting the speakers back, while shutting down and than power up the laptop/notebook/convertible doesn't always work more often than never).

[Rob-Nicholson]

Next time it happens, check device manager to see if the SST device has stopped. Just try disabling and re-enabling it.

[Jaylr]

I'm having this issue with two 650 G3s none of the trouble shooting steps are working has anyone received a repsonse from HP?

[JEstevao]

@Rob-Nicholson,

Did that already... did not work. Like I said, I tried almost everything that I could imagine.

[JEstevao]

@jaylr,

Nop. No one responded yet...

[kng55]

Just wanted to add that I am having the exact same issues as you are.

I have tried uninstalling and removing the audio drivers completely  and Installing the hd audio conexant drivers from HP.

I have also noticed that I do not even have an Audio or Sound tab in Device Manager anymore. The audio drivers are just located under System devices.