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Can't Log into Chromebook

HP Chromebook 14-q029wm
Chrome OS

A few weeks ago, my Chromebook began spontaneously powering down. I originally thought this was due to low battery, but after a few days I couldn't log on at all, even when battery was fully charged, or machine was plugged into the AC.


Would get the password prompt and be able to enter the password okay, but then the machine would lock. Cursor still worked, but nothing responded, not even the onscreen "Shut Off" button. Only way to turn off the machine was to close lid or use the keyboard power button.


Is there any way to fix this, or is this machine now dead?


Thank you!

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Message 2 of 2
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HP Recommended


Can't Log into Chromebook

Hello @DanPersons,


Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!


I came across your post about the notebook not starting, and wanted to help!  I understand that you can input the password, but the Operating System will not load.


First, try reviewing the following document, and let me know how it goes:

HP Chromebooks - Chromebook Does Not Start (Chrome OS)


Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!


Have a great day!

I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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