10-25-2016 02:55 PM
Hello everyone. As the heading says I'm having trouble with my laptop. It was working fine Saturday evening and I went in and updated my audio driver (fixed the low volume issue-it was fresh Windows 10 install). I saw there was a BIOS update strongly recommended by HP, so I downloaded and installed it (never again). Now when the laptop restarted during the install, it stayed running but the display was blank. I noticed the WiFi status light was orange and the caps lock button led blinking every 2 seconds, with a 4 second pause in between. I looked up the code and it indicated a bios failure or corruption. I followed the recovery instructions to a T multiple times but have had no luck.
Here's what I've tried: removing all power (battery, ac), for an hour, holding down power button 30 seconds. Reconnect ac and holding down Windows and B then holding power button 4 seconds. Tried creating bios recovery media on USB and retrying the bios recovery process. Reseated the memory, unplugged and reconnected the hard drive Nothing has worked. The fans spin, hard drive is working, power lights come on. I'm stumped. I know how to fix desktop pc bios issues, but never had problems with laptops.
The last resort is either taking it apart and removing the cmos battery and praying it works or calling hp support off warranty and most likely sending it in.
Any help is appreciated.
Solved! Go to Solution.
10-26-2016 04:42 PM
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Blinking LED on the PC. Is that right?
Thank you for sharing the issue details. I would like to help you.
I recommend you try the steps from the link below and check if that fixes the issue.
Hope this helps. Let me know for more.
10-26-2016 11:34 PM
It definitely seems to be the bios. It's 2 blinks of the caps lock led in succession with a 4 second pause and it keeps repeating. Nothing else happens. No other blinks or beeps. I did run through all of the steps in doing a hard reset with the exception of putting the battery back in. I just reconnected the ac power. I will try that and see if it charges anything.
I also took the bottom cover off and reseated the memory modules, checked the hard drive connection, and cleaned out any dust (it was very clean). I checked around for anything that looked broken, worn or burned, but everything looked fine. I started it without the memory and got the 3 caps lock blinks for memory error, so I know the memory is good.
I disconnected the cmos battery and reconnected it and then restarted it, but that didn't work.
The laptop was working fine before I ran the bios update so I'm certain that's the issue and it's seeming like I've exhausted all the options. It's like the bios has been completely wiped out.
Any other help is appreciated!
10-28-2016 03:49 PM
I thank you for the reply.
Then only the way to fix this issue is to reimage the BIOS, but that can happen only at HP repair center.
Contact phone support any warranty related support options using the link below
Hope it helps. Let me know for more.
10-29-2016 01:36 PM
Offhand, do you know what they would charge me for that? It's off warranty. I saw that they charge $60 for a ticket for phone support.
10-29-2016 01:54 PM
Thanks for the update,
Although, the charges are subject to the product you have and the availability of parts,
If you know which part you want to replace (on your own),
You could simply order them from the HP Parts store: Click here for details.
Keep me posted,
I am an HP Employee
10-29-2016 06:50 PM
Thanks for helping!
10-31-2016 12:54 PM
Thanks for replying,
It may require a motherboard tattoo/flash or replacement depending on the severity of the issue,
The standard charge to pickup, repair and return is approximately $300 (Although, I would still recommend giving them a call as they would be able to give you a more accurate price).
Keep me posted,
I am an HP Employee
11-01-2016 01:07 AM
$300 seems a bit steep. What does all that mean? Motherboard tattoo/flash? If the board has to be replaced I can do that myself, but why would the motherboard need to be replaced? It's not a hardware issue. It was working perfectly before I installed the bios update.
11-02-2016 09:02 AM