Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Chromebook X360 has no Power (Will not turn on and no light when plugged in)

HP Recommended
Chromebook X360 14b-ca0013dx
Chrome OS

I submitted a support request prior to Thanksgiving and got no response


I researched online and ordered a new Power Cord, when it came in after Thanksgiving, it did not help. 


Now I went to submit another ticket and I am getting a message that my Chromebook X360 is out of Warranty? The machine was working perfectly fine, and then one day it just stopped turning on. No light when it's plugged in and no matter what I do to try and boot the machine, it's totally dead


Looking for any answers or solutions on what I can do as the machine is for my daughters school work and wouldn't expect a machine that is just at the 1 year mark to totally die.


Again I have tried, New Power Cord (Did not work), Changing Outlets (Did not work), Holding Power and Refresh button for 10 seconds (Did not work)


Looking for any suggestions

Thanks in advance


HP Support Agent
HP Support Agent
29,155 21,886 1,961 2,160
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Support Community. 


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation