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Briankdg
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Chromebook X360 has no Power (Will not turn on and no light when plugged in)

HP Recommended
Chromebook X360 14b-ca0013dx
Chrome OS

I submitted a support request prior to Thanksgiving and got no response

 

I researched online and ordered a new Power Cord, when it came in after Thanksgiving, it did not help. 

 

Now I went to submit another ticket and I am getting a message that my Chromebook X360 is out of Warranty? The machine was working perfectly fine, and then one day it just stopped turning on. No light when it's plugged in and no matter what I do to try and boot the machine, it's totally dead

 

Looking for any answers or solutions on what I can do as the machine is for my daughters school work and wouldn't expect a machine that is just at the 1 year mark to totally die.

 

Again I have tried, New Power Cord (Did not work), Changing Outlets (Did not work), Holding Power and Refresh button for 10 seconds (Did not work)

 

Looking for any suggestions

Thanks in advance

Brian

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The_Fossette
HP Support Agent
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@Briankdg

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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