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11-17-2021 04:04 AM
Product: Elitebook Dragonfly G2
Operating System: Microsoft Windows 10 (64-bit)
I have 5 brand new Elitebook Dragonfly G2 laptops, using the OEM image have booted into windows and run windows update. On reboot all of them are now stuck at the Sure start screen. I can access the bios and windows recovery options but it will not boot into windows.
Any suggestions on what to try here?
11 REPLIES 11
11-17-2021 06:18 AM
Hi, Thanks for the reply. I have tired this already but it still hangs at the same place. Just re-built one installed windows 10 from ISO, fully updated and hangs again on Sure Start
When you say deactivate Sure start do you mean, uncheck sure start bios settings protection? As there isn't an option to deactivate otherwise.
11-17-2021 07:47 AM - edited 11-17-2021 08:03 AM
Yes, I mean sure start in BIOS.
The last BIOS update is just 2 weeks old.
You could try this:
Save your drivers on a separate Partition or USB-Stick (ex. G:\Driver_Backup)
Run Windows Power Shell as Admin and type this command: (copy&paste)
Export-WindowsDriver -Online -Destination "G:\Driver_Backup"
Yesterday MS released a new ISO 19044.1379
Install this version and when ready import the drivers again in Powershell
pnputil /add-driver "G:\Driver_Backup\*.inf" /subdirs /install /reboot
11-17-2021 07:49 AM
Hey, after some further testing I've found that its something within our intune policies causing the issue. I can boot, run update everything including firmware and bios using a local account however once joined to AAD and policues start being applied it causes the device to hang on sure start, not sure what's causing it, thinking something to do with TPM and bitlocker
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