HP Chromebook x360 14a-ca0955nd Not Working After Warranty Expired

[Laila2024]

I am very disappointed with HP support.

My HP Chromebook, which I only use a few times a month and always keep well-charged, has suddenly stopped working. I will need it soon for my vacation in a few months. I bought the best model last year, expecting it to last for several years.

I always kept it in a case when not in use and have never dropped it.

HP Chromebook x360 14a-ca0955nd (6H7Z2EA)
Product: 6H7Z2EA

The laptop does charge but won’t turn on. The battery is fully charged, but there is no screen, no LED light, nothing. Holding down the refresh button along with the power button does not work either. 😞

It’s especially frustrating because it’s been 13 months ago (ordered at 28 September 2023) since I purchased this device, which was quite an expensive investment. The warranty has expired for 1 month and it is not working anymore 😞

Request: I would greatly appreciate a extension of the warranty, so this issue can be covered with a complimentary repair. I kindly request this as a goodwill gesture, given that the warranty only recently expired.

[Sneha_01]

Hi @Laila2024 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're going through a frustrating situation, and I completely understand your disappointment.

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Laila2024]

Hi Rachel / HP Support, I already contacted HP by WhatsApp, but no response at all... I don't have any case number. Please help me. Tomorrow want to try to the phone and call HP, but it is hard to contact the Support. Can you open a case number for me? I am from The Netherlands.

There is no phone number available

no phone number nor button to call

no number nor call button

[Laila2024]

I need to contact someone from HP who can help me. WhatsApp does not work, it looks like employee's don't want to answer questions 😞

I don't need help for software solutions I have a hardware issue.

[Laila2024]

Can you or anyone please help me? HP is very hard to contact. At WhatsApp HP support don't answer my questions.