HP EliteBook 840 G6 Power-On Password Lock

[zulqarnain07]

Dear HP Support Team,

My name is Zulqarnain Ahmed, and I am a university student currently facing an urgent issue with my HP EliteBook 840 G6 laptop.

The system is locked with a Power-On Password, and unfortunately, the screen does not show any system disabled or unlock code. Instead, it displays the following message:

“Authentication failed. System lock. To turn off the system press the power button. To restart the system press the power button again.”

I purchased this laptop second-hand from a local shop and no longer have the proof of purchase. However, I urgently need access to complete my university assignments. Below are the laptop details:

Product Name: HP EliteBook 840 G6

Serial Number: <removed_Do not include the product serial number or any private information>

Product Number: 7XA04UT#ABA

I kindly request your assistance in unlocking the BIOS or providing a master password or SMC.bin file so I may regain access.

Please let me know if you need any further information from my side.

Thank you for your understanding and support.

Best regards,

Zulqarnain Ahmed

Email: <removed_Do not include the product serial number or any private information>

[SteffenBaierUK]

Hello @zulqarnain07 ,

Welcome to the HP community.

A quick community search for the terms BIOS & Password finds all these posts >here<, which are mainly closed with the below explanation:

Unfortunately, you will need to contact an HP agent for problems with BIOS passwords.

• Click here for world-wide contact info

Here is HP's official policy regarding BIOS passwords:

• HP Business PCs - Forgotten or lost BIOS password | HP® Support

According to the Community's Rules of Participation:

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

For cases related to BitLocker issues, please contact Microsoft Support.

The only way to recover your PC's BitLocker key is if you printed it out or exported it to your Microsoft account when you first set up your PC.

Find your BitLocker recovery key - Microsoft Support

Without the key, you will have to clean install Windows on the encrypted drive so you can use your PC again.

Best regards

Steffen Baier