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11-08-2021 04:14 PM
Product: HP ENVY
Operating System: Microsoft Windows 10 (64-bit)
I just replace the NVMe SSD that came with this new HP ENVY 17-CG1003CA notebook and I had a problem with the SSD not being found which was fixed here HP ENVY Windows 10 not finding SSD? however when I did Windows updates for the first time without asking me Windows 10 update appears to have downloaded and is trying to install a BIOs update and that update now had the computer stuck in a boot loop i.e. when Windows Update said to Restart Now and I clicked it, it rebooted and showed me a screen with an HP logo and "HP Bios Update" and "initializing" and it reboots and comes back to that screen over and over again. I tried to get it to boot off of the Windows installer flash drive by getting to the boot menu but it seems to be bypassing any keys when the notebook starts up and goes right to the "HP Bios Update" screen. Is there any way to abort this Bios update as it seems to be having a problem?
1 REPLY 1
11-11-2021 09:51 AM
Welcome to the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue, and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now,
As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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