11-28-2019 02:14 AM - last edited on 11-28-2019 08:03 AM by kevin-t
Am with Boroko Motors Limited IT Department - a car dealership on Papua New Guinea - Port Moresby and has issue with a one f the manager's laptop as it had a trust relationship with domain issue - we had to revert back notebook PC to workgroup BUT
the Administrator account was not enabled and the local user account password was setup by a ex-employee who has left the
company so the local account password was not shared.
We are trying to recover files on the SSD hard disk BUT is locked by BitLocker - what are the steps to take to get unlock code or is there a way around this. Thanks!
Email: [Personal Information Removed]
11-30-2019 04:03 AM
- Please, read this article we have here in the community - for general information >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Bitlocker-recovery-key-unknown-or-missing/ta-...
- If the PC was domain connected, the Bitlocker recovery key may be available in the active directory of your organization
Hope this helps. Let me know how it goes.
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