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GeorgeTokau
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HP ProBook 450 G5 BitLocker locked Notebook User cannot remember Wondows login password

HP ProBook 450 G5
Microsoft Windows 10 (64-bit)

Hi Team,

 

Am with Boroko Motors Limited IT Department - a car dealership on Papua New Guinea - Port Moresby and  has issue with a one f the manager's laptop as it had a trust relationship with domain issue - we had to revert back notebook PC to workgroup BUT

the Administrator account was not enabled and the local user account password was setup by a ex-employee who has left the

company so the local account password was not shared.

 

We are trying to recover files on the SSD hard disk BUT is locked by BitLocker - what are the steps to take to get unlock code or is there a way around this. Thanks!

 

Regards,

George Tokau

Email: [Personal Information Removed]

 

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Message 2 of 2
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Flag Post
HP Recommended

HP ProBook 450 G5 BitLocker locked Notebook User cannot remember Wondows login password

Hello @GeorgeTokau 

 

Welcome!

 

 

Hope this helps. Let me know how it goes.

Your feedback and update is highly appreciated
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