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Locked

‎03-01-2025 11:31 PM

HP Recommended
Product: HP ProBook 6560b

Hello,

 

I have an HP ProBook 6560b and I am completely locked out of the BIOS because I forgot the administrator password. I need an official way to reset or remove the BIOS password.

 

What I have already tried:

 

Removed the CMOS battery for several minutes

Pressed Windows + B to force a BIOS recovery

Checked for any default passwords

Tried booting without the CMOS battery

 

Unfortunately, none of these methods worked. The BIOS still asks for a password, and I cannot change any settings.

 

Questions:

 

1Is there an official HP way to reset or remove the BIOS password?

2 Can HP provide a recovery key or a backdoor password?

3 If not, what are my options?

 

This is very urgent because I need access to my laptop for work/school. I would really appreciate any help from HP support or experienced users who have dealt with this issue before.

Category:
1 REPLY 1

‎03-02-2025 05:12 AM

HP Recommended

Hello @crax2 ,

 

Welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

Best regards

 

Steffen Baier

------------------------------------------------
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