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- Hp spectre x360 motherboard dead. won't turn on, power butto...

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12-22-2020 11:52 AM - edited 12-22-2020 12:41 PM
My laptop will no longer turn on, or off. The screen is black and the only lights are the orange led when plugged in, and a slow flashing white led on the power button.
I have tried a hard reset to no avail. I let it drain entirely and then plug in and that had no effect. No matter what I do it either has no lights at all from having no power, or the sleep and charge lights.
From my searches this seems likely to be the extensively prevalent motherboard issue that plagues these expensive machines. I am unfortunately 6 months out of warranty.
Any suggestions on additional troubleshooting steps to check if it is in fact the motherboard?
Has anyone heard if HP is doing anything to address this issue?
12-30-2020 10:01 PM - edited 12-30-2020 10:02 PM
Hey man, I’m right there with you, same issue. I made a thread yesterday, it has some more info:
Hopefully they can escalate us to an agent. It’s obviously a manufacturer’s defect with it happening to so many people in the same exact way. I’m out of warranty as well (Feb 2019 to Feb 2020), but there’s people in our situation that have been able to get the replacement board for free or discounted while out of warranty. Good luck, post an update in here if they end up helping you and what happens, although I don’t know if they’ll contact us with your thread being 8 days old and no reply from an HP rep. Sigh, this sucks. I paid $1300 for mine.
01-04-2021 12:41 PM
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