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Jake_2
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Kmode exception not handled BSOD after trying to repair windows form USB

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HP Envy x360
Microsoft Windows 10 (64-bit)

 This is a follow up to the last post I did a few months ago. I was unable to follow up on any of the attempts to fix it as if it would had bricked my computer I would no longer have a computer for school. I was finally able to try some of the suggested solutions from this forum, from the Microsoft windows forums, and from the virtual agent from the HP support assistant. First I tried to do a system restore but as I had no restore to go back on I couldn't do it. Next I tried repairing windows through the windows recovery environment. I clicked troubleshoot> advanced options> start up repair. Now the laptop is constantly rebooting with kmod exception not handled. I am unable to do anything. Note I had to do this through a USB as before I was unable many different things and what not. Now I am unable to do anything. 

 

 

 

 

Link to old post- https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Constant-BSOD-errors/m-p/783793...

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Echo_Lake
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@Jake_2
Thank you for posting back.

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Jake_2
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I'm still having the same issue as I had when trying to reinstall windows. It still constantly gos to a BSOD saying kmode exeption not handled. The only difference is that when it does bsod it doesn't automatically restart. 

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Echo_Lake
HP Support Agent
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@Jake_2

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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