My HP Spectre x360 just suddenly won't turn on

[HanaZykova]

I bought this laptop basically just a year ago and it is still in warranty. Today, out of nowhere, I needed to get some work done (I make my money online so a functional laptop is necessary for me), and it just would not turn on!

This is what happens: I try to turn it on. The led light of the power button lights up and I can hear the fan. After like 5 seconds, everything goes quiet and the led turns off. The screen remains black the whole time. I tried with both the AC adapter plugged in and without it. I tried to perform power drain and hard turn off as advised by a member of the support team; still the same issue remains. 

I am desperate! Please help! My laptop is still in warranty and I need it pretty urgently for work. All advice given so far resulted in absolutely no solution. 

Please help ASAP. I am based in the UK and my warranty is only half way through.

Thank you.

[Riddle_Decipher]

@HanaZykova Have you attempted to connect the device to an alternate power cord or adapter?

Or check with another wall outlet, excluding any surge protectors to check if it works?

While you respond to that, here's  the best way to resolve the issue, using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

If the above doesn't help or the steps are insufficient, check the below steps:

Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.

Reasons for a hard reset

A hard reset has the following effects:

• Clears the memory.

• Reestablishes the connection between the BIOS and the hardware

The following conditions can be helped by the hard reset:

• Windows stop responding.

• The display suddenly goes blank.

• The computer does not wake from sleep or hibernate modes.

• Software applications freeze or fail to respond.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[HanaZykova]

Hello,

Thank you but I've already tried all of that to no result. Actually, I by mistake went on the USA help chat where I talked to an agent and I was told it's a hardware issue.

Therefore, I've created a case because this is really urgent and I simply need it resolved.

 The case ID is 5051982617

Do I need to call anyone tomorrow to address this ASAP? As I mentioned, I make my living using that device so this is of highest importance.

[Riddle_Decipher]

@HanaZykova I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[HanaZykova]

Thanks but I've already done all of that! All that it gets me is the option to talk to a bot or call the support tomorrow as no one is on phone today! My device IS IN WARRANTY for another whole year. I am based in Cardiff, UK.

[Riddle_Decipher]

@HanaZykova You should be able to call them when they are available and setup a repair to get this sorted,

Good luck!