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Mani-Xubair Honor Student
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My Hp Laptop freezes at the startup screen.. Help!

Thank You Sir for your prior response,

 

But still there is a Loading Issue in my PC that has nothing to do with the Software issue.

 

I cannot run recovery as no recovery point was created.

 

The issue with my PC is from the very begining when the Turn on my PC i.e from the screen where it is written Press ESC to . . . for startup.

 

I went to a warranty claim outlet of HP in Karachi by the name of Pakistan Office Products who told me that the Hard Disk is not detected which is not the case as he gave me a false statement due to which I don't have any trust left in the warranty claiming procedure.

 

I tried to install  windows 8 again in my PC but still there is no success in that.

 

Your concern would be most highly appreciated

 

Regards,

 

+[Personal Information Removed]

 

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Retired
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Message 22 of 53
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My Hp Laptop freezes at the startup screen.. Help!

Hi Mani-Xubair,

 

So were you able to run the HP Diagnostics? Did everything pass?

 

That black screen is usually when it the computer is transferring control to Windows as it finishes loading. So it could be a BIOS issue or a Windows issue or still hardware. An option you can try is restoring the BIOS use the link below to try that.

 

Restoring the BIOS:

 

http://support.hp.com/us-en/document/c02693833

 

If you are in warranty then you can try calling instead. Here is a link to the contact information for outside of North America.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Thank you,

 

 

 

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Thank you,

BHK6


I work on behalf of HP
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bananajana Student
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Message 23 of 53
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My Hp Laptop freezes at the startup screen.. Help!

Hello.. my english is bad because I'm from Slovenia but I will try to discribe my problem..

I have HP mini and when I powered on laptop it freezes on hp startup screen. I have also take a battary off but it didn't worked.. I saw that my battery doesn't work ether. When I took cable for battary out laptop was working for 5s and then stopped.

Please help me.
Thanks.
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EliPlayzGames Student
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Message 24 of 53
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My Hp Laptop freezes at the startup screen.. Help!

I had this problem too! I looked at your problem and it's exactly like mine! I did what the guy told you to do and it seems dope!
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rejoicingmom Top Student
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Message 25 of 53
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My Hp Laptop freezes at the startup screen.. Help!

I have a HP G60-230US laptop. Some time ago when I booted it up the screen was  mostly black. I could see the logo HP/invent come on and then off...after that nothing.

I've tried booting in safe mode and was able to read faintly repair computer... but nothing happened.

I removed the battery and power supply and did a HARD reset...nothing.

Is there anything else I can do to repair this problem? I did try a F10 to get into BIOS but couldn't see anything.

Thanks for any help.

 

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JB14 Top Student
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Message 26 of 53
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Hi! My laptop freezes on the start up screen. This has been happening for quite a while now and I can't use it. I've tried deleting some files thinking it's because of the memory but didn't work out. What should I do?

HP Pavilion G4-1303AX

Thank you!
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kag545 Student
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Message 27 of 53
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My Hp Laptop freezes at the startup screen.. Help!

did hard disk test said it failed

 

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AwaisIftikhar Top Student
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Message 28 of 53
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My Hp Laptop freezes at the startup screen.. Help!

hey DavidPK i did so and i recive a message while diagnosing Memory but Memory Quik check failed
Failure ID: 0U097F-6MV766-MFGJXG-404C03

 

help me i'm very frustrated coz i use this laptop only 4,5 months 😞

 

Regards

 

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Provost
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Message 29 of 53
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My Hp Laptop freezes at the startup screen.. Help!

Hi,

 

The first thing I'd suggest is to remove and re-seat your memory module(s) - the procedure is detailed starting on Page 59 of your Maintenance & Service Guide.

 

Regards,

 

DP-K

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Darvisan Student
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Message 30 of 53
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Hello, my laptop is stuck at the startup screen..i tried the hard drive test and it displays a message saying hard disc test fail..can someone pls help me..
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