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HP Recommended
hp pavillion 15-ac153ne
Microsoft Windows 10 (64-bit)

I have bought new HP  laptop last month and while i am using normaly , suddenly the screen stuck and freeze and nothing work at all !! untile i press hold for 5 secnd on power button to turn it off the try again. i had try all soultion on the website but nothing work.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 Sounds like a hardware problem. You have a 1 year warranty with HP. Start a request for warranty service:

http://www8.hp.com/us/en/contact-hp/support.html

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

4 REPLIES 4
HP Recommended

 Sounds like a hardware problem. You have a 1 year warranty with HP. Start a request for warranty service:

http://www8.hp.com/us/en/contact-hp/support.html

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

HP Recommended

i have tried to talk to hp they said ; to my you should pay 150 pound !!!!!!  to solove this problems !! i said but my PC is under warranty !!

HP Recommended

Strange response. I will try to get some help for you.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

HP Recommended

@hamza90

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.