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- HP Community
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- Notebook Boot and Lockup
- Re: New hp laptop freeze and locks
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03-30-2017 05:32 PM
I have bought new HP laptop last month and while i am using normaly , suddenly the screen stuck and freeze and nothing work at all !! untile i press hold for 5 secnd on power button to turn it off the try again. i had try all soultion on the website but nothing work.
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Accepted Solutions
03-30-2017 09:20 PM
Sounds like a hardware problem. You have a 1 year warranty with HP. Start a request for warranty service:
http://www8.hp.com/us/en/contact-hp/support.html
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
03-30-2017 09:20 PM
Sounds like a hardware problem. You have a 1 year warranty with HP. Start a request for warranty service:
http://www8.hp.com/us/en/contact-hp/support.html
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
03-31-2017 11:55 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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