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‎05-02-2021 10:10 PM

HP Recommended
Product: HP ENVY x360 m6 convertible PC

PC is frozen on sign in screen I have reset it and powered off, I am unable to get past the log in screen, it tells me welcome when I type in password and then it has the buffering wheel

1 REPLY 1

‎05-02-2021 10:13 PM

HP Recommended

It now tells me the user profile service service failed the sign in

User profile cannot be loaded

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