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Richielewis20
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Message 1 of 2
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PC frozen on sign in screen

HP Recommended
HP ENVY x360 m6 convertible PC

PC is frozen on sign in screen I have reset it and powered off, I am unable to get past the log in screen, it tells me welcome when I type in password and then it has the buffering wheel

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Richielewis20
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New member
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Message 2 of 2
Flag Post
HP Recommended

It now tells me the user profile service service failed the sign in

User profile cannot be loaded

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