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HP 17.3 inch Laptop PC 17-cp0000 (2Q7W9AV)
Microsoft Windows 10 (64-bit)

So I dropped my laptop and busted the screen. No big deal, ordered the correct screen and installed it. BUt upon starting it up I get this-

IMG_20230728_124859841.jpg

 

The jumbled screen looks similar to the old lcd, but different patterns. I have to say diagnosing issues for me is usually just replacing parts. I did remove, lightly clean the lcd cable with no change. I'd order a new cable but they are $30 and up. I did try to see if the cable had a break or contacts had a speck of something on it but no luck so far.

 

Hesitant to fire the parts cannon any more on it, as a newer version is on the way, and I'll just swap the memory and bigger ssd in it. But I would like to revive the old one if anyone has any ideas.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@pbroussard,

 

Well, now, this is quite a unique albeit disturbing experience.

 

I am just spit balling here, but are you sure that the replacement screen isn't also busted -sure looks like it...

 

Kind Regards,

 

NonSequitur777


View solution in original post

3 REPLIES 3
HP Recommended

@pbroussard,

 

Well, now, this is quite a unique albeit disturbing experience.

 

I am just spit balling here, but are you sure that the replacement screen isn't also busted -sure looks like it...

 

Kind Regards,

 

NonSequitur777


HP Recommended

You are correct. The screen has some cracks in it. When a friend of mine looked at the screen, he said the same.Had I not unpacked it myself and saw that picture, I should have said the same thing.

 

I took a much closer look and found cracks barely visible at an extreme angle. Fortunately I had bought it from Amazon, so a replacement should be on the way.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
HP Recommended

@pbroussard,

 

Excellent -shopping via Amazon has its advantages!

 

Kind Regards,

 

NonSequitur777


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