17" HP Envy Coming apart at the left near screen hinge

[danny-r]

@mayaREguru

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[mayaREguru]

Thank you.

[DH754]

@mayaREgury
Chances are they won't help you, but at least they got back to you, they refuse to respond to some of us.

[GuitarMan6]

Finally ditched this POS for a MacBook Pro, and I can honestly say it was the one of the best decisions I've ever made. I'd encourage everyone else to avoid this brand and model like the plague and look elsewhere. I won't hesitate to make that known online, and with those I know, as well.

[mayaREguru]

We shall see, I mean I can broadcast it to my approximately 30,000 Twitter followers and see if they react then.... I think perhaps another class action could be in order....  If they don't help me, I will be happy to do all the footwork.

I am the wrong person to say no to. 😃

[mayaREguru]

Have not heard anything, please know I won't go quietly into the night and I can be very loud and public with my 

consumer advocacy issues.

Look forward to hearing back soon.

[Jude_Love]

@mayaREguru even if you are to go ahead with advocacy, you have to be helped with this issue. HP simply has to fix your laptop.

If you look at the photos I posted here:  and the photos that ziggyPiggy posted here you notice exactly the same kind of damage - and HP seems to have known this in advance, giving the left hinge one screw more than the right hinge  - but in many cases, people have note that one of the scres iw not screwed in - in my image you can see that the third screw from the left was missing, hence its insert is intact, the remaining ones could not take the force and hence broke out of their inserts. When I removed the rubber stud to open the laptop for the very first time, that screw just dropped out - It was never screwed in.

So, I believe anyhone with this issue is entitled to a repair  - even past warranty because some people use their laptops less often than others.

Jude

[scflmark]

HP often does get back to people on this or other support threads. The only thing is that it is an exact copy/paste from the same supposed support rep.

HP does not support their laptops or printers in any way other than provide a canned response. Anyone wanting a "repair" for manufacturing flaws is out of luck. They will simply charge you for the temporary fix, which is just another defective frame with the same manufacturing defect.

Anyone looking to get any support from HP would need to get a class action lawsuit going. Since it is not a safety issue, we probably could never get any government agency on our side.

Best thing short of that, is to simply post how unhappy we all are with the crappy quality of HP laptops and give the product a 1 star rating everywhere it is advertised.

Also... be sure to include comments like "HP laptops have a very poor design and are not worth the money", "HP has defective designs which they will not fix", "Don't waste your money on HP laptops". Plant their name clearly along with what they are doing to us all so that people searching for something like "Are HP laptops quality design" or something will clearly see your post.

Always include the HP name, and the word laptop with your complaints so that Google can associate this manufacturer with poor quality. Also... add the Walmart, Sam's Club, Costco, and any other top distributors with the post to state that they are marketing bad equipment. Maybe when vendors see that their name is affected, they will step up and move on to providing quality laptops from manufacturers who stand behind their product. HP does not stand behind their products, and they should go out of business.

[Azreth]

I give up on buying their laptops. I told myself i would never buy HP desktops and i seemed ot have forgotten that when i bought their laptops. I got myself the 15 inch Envy and i took care of it like a treasure. I hardly used it more than 20 times as i use my own assembled desktop PC at home.

And then the hinge goes and does this to me all of a sudden and i come to realize many more people are experiencing this from a flawed HP product.  Do not bother asking for help fellas. The product is no longer under support if you got it around the same time as myself. Below is the email i got... And there was no telephonic interaction whatsoever!

I called their support line and then was told that there was nothing they could do and a reseller might help. 
What a disappointment and as it stands in the community that their HP Desktop products were a failure, their HP laptops seemed to have joined in the ranks as well. 

I shall have to move onto another brand like Dell or Lenovo which seem better built.

=========================================================================================

Thank you for your continued patronage towards HP!

Being a valued customer, we assure you of our timely assistance in taking care of the issue with your HP ENVY TS 15-j006TX NB PC ALL.

Based on our telephonic interaction we had earlier today, please find the case details below. <--- No such interaction took place.

Issue Reported : Hinge Damage
Case Number : [edited]
Serial Number : 5CXXXXXXXL


This case has reached the EOSL. Quotation cannot be sent for this case .

End of Life Support


Dates

Introduction Date 6 April 2013
WW Obsolescence Date 27 February 2014
Replacement Products See Your HP SalesRep
End Of Support Date 27 February 2017



Once again, thank you for contacting HP.


Regards,
HP Trusted Advisor
 

[kevin-t]

@Azreth

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.