17z laptop hinge broken

[Mark134]

Hi, I could use some advice.

The right hinge on my HP 17z laptop is broken. It is slowly splintering into tiny pieces. If I took a picture of it, it would look normal, but there's a small crunching sound when I move the screen, and tiny plastic shards on my desk.  The bezel right above the hinge is also now pushing out from the screen a little.  I didn't drop it or damage it; I am guessing there was a crack in  there that got bigger, and now the hinge is slowly coming apart.

I can open and close the laptop, but I'm afraid to, so I only use the "Sleep" mode to temporarily power down. Everything (but the hinge) on the laptop works fine.

I bought it in July 2017, 13 months ago, so frustratingly the laptop has broken when just 1 month out of warranty.

There are is so much good and bad advice on the web about how to handle this, so I thought I'd ask HP users.

What do you think? Do I attempt to buy parts and repair myself? Bring it in somewhere?

Thanks!

[Cheron-Z · Accepted solution]

@Mark134

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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