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FINAO
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2017 HP Spectre Usb C doesn't maintain contact.

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spectre x360
Microsoft Windows 10 (64-bit)

I've seen sevral posts regarding the issue I've had with my Spectre. That being the USB C connector repeatedly sliding out, resulting in a non-charging status.  This is quite frustrating.  Is there a fix provided from HP?

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The_Fossette
HP Support Agent
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@FINAO,

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I'll be glad to help you 🙂

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • Is the USB type C charger pin coming out of the port?
  • Is the USB type C port loose?
  • Have you tried with a different charger?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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FINAO
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Thanks for the questions.  These are the same questions asked on other threads by HP Support. 

  • When was the last time the computer was working fine? It never worked fine.
  • Is the USB type C charger pin coming out of the port? It disloges slightly, enough to stop charging.
  • Is the USB type C port loose?. No.
  • Have you tried with a different charger? Yes.
  • Have you performed any troubleshooting steps before posting? Trying differnt chargers.

This is quite a prevalent issue. It's clearly not limited to an individual experience.

 

thx!

WG

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The_Fossette
HP Support Agent
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@FINAO,

 

It is great to have you back and your patience is greatly appreciated.

 

I am sending you a private message suggesting the next course of action.

 

Please check your private message icon in the upper right corner of your HP Forums profile.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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