A worrisome laptop hinge

[thomw2o0o]

About a week after receiving my HP ZBook 17 G5 x360 convertible, I noticed that the screen was, oddly enough, hinging in a slightly crooked manner. Though it is hardly a mm the furthest away from the hinges, it is noticeable and already worrisome in its own right. A few days later, I inspected the hinging mechanism and noticed that the left hinge didn't quite look like the right hinge (see images attached) and after applying some light pressure even heard a creak. Though I can still my use my convertible and there doesn't seem anything critically wrong about the mechanism, I'm not sure how to proceed as the 1300 euros I invested in this product is a great investment to me and I mean to use this laptop and its somewhat questionable hinges for 4 years. Also, I only received this product a few weeks ago so if I am to take action I have to do so soon to possibly get a DOA. Any advice?Misalligned?Perfectly allignedExcuse my photography

[danny-r · Accepted solution]

@thomw2o0o

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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[tijmen1993]

Since this is closed, did they help you out?

At the servicedesk at our university they telling me this is normal with this laptops, but i don't accept this answer, since it happend after they replaced my screen which didn't respond correctly to my pencil after i had the laptop for 2 months.