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Thank you

KrazyToad
I Am An HP Employee

HP Recommended

thank you

for your support and i would like to share with you again the problem.

i tried all the steps but now i shut down to leave but the power switch doesn't off and still have light,i didn't make force shut down and leave it and after one hour i check again still having light and the laptop was hot from down .

 

thank you

 

regards,

 

 

HP Recommended

@Ibrahimhamoudi1

 

Let us restore the BIOS to default and check if that helps. Kindly follow the steps from this document - Restoring Defaults in BIOS

 

Let me know how this goes.

KUMAR0307
I am an HP Employee

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