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‎03-22-2025 09:35 AM

HP Recommended

JayceWyman,

What is the model number you had the black screen with?  I just bought an Omen16 from Best Buy 16-WD0073dx.  My understanding is that only 16-XF or 16-WF have the black screen hall sensor problem.  They also have ports on the back.  Mine does not have ports on the back.

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‎03-22-2025 12:06 PM

HP Recommended

I've hp omen 16 (2023) ax model ,bought in early 2024 & what I've researched that all 2023 model have IR sensor issue (due to overheating) & some have build quality issue or screen issue but mostly common is IR sensor issue (motherboard issue). So i found a best solution for it that buy a Llano cooling pad ( it drops max 20°c temp) but make sure you're room is 20c to 40c then it will work else in hottest environment nothing works, also use good budget thick thermal paste on CPU & GPU as well as modules , nearby vrams. So that you can't get issue or headache on temperature.Thx if u got me. 

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