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‎06-02-2025 03:31 PM - last edited on ‎06-02-2025 04:05 PM by Level 15

HP Recommended

Hello,

 

I recently bought a second-hand HP EliteBook 840 G7 (Product Number: 8PZ98AV, Serial Number: <removed_Do not include the product serial number or any private information>) while I was in Morocco. I now live in Sweden.

 

The BIOS/UEFI is locked with a setup password. I do not have any contact with the original owner, and I cannot change boot settings or fix GRUB after removing Ubuntu. I need to reset or remove the BIOS password.

 

The warranty is expired. I would appreciate guidance on how to reset the BIOS password or get official support from HP.

 

Thanks for your help.

Category:
1 REPLY 1

‎06-02-2025 04:05 PM

HP Recommended

Hello @Bbellah ,

 

Welcome to the HP community.

 

A quick community search for the terms BIOS & Password finds all these posts >here<, which are mainly closed with the below explanation:

 

Unfortunately, you will need to contact an HP agent for problems with BIOS passwords.

Here is HP's official policy regarding BIOS passwords:

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

The only way to recover your PC's BitLocker key is if you printed it out or exported it to your Microsoft account when you first set up your PC.

 

Find your BitLocker recovery key - Microsoft Support

 

Without the key, you will have to clean install Windows on the encrypted drive so you can use your PC again.

 

Best regards

 

Steffen Baier

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