• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

20241114_144532.jpg

Hello HP Community, recently during October and November my laptop has been having VERY bad problems, recently if i were to open something like Discord, Roblox, or any thing, my computer begins to freak out and freezes it self, i wouldnt be able to move anything, today though, its gone VERY VERY bad, i was doing some school work on my laptop untill suddenly it did the freak out thing, this time it was very bad though, i had shutdown my computer and was thinking that it would go to normal, all of a sudden i see it on a HP Bios update screen, i was like "Okay im just gonna let it update and hope for it to fix my laptop" All of a sudden, my computer freaked out once again and this time since i literally cannot shut down my computer, im stuck on the BIOS Screen and cant do anything, any solutions to fix this screen corrupting problem, or exit out of the BIOS Update?

Screenshot_20241114_144240_Gallery.jpg

Maybe its the fact my graphics card is revealed cause of my broken laptop? I dont know, all i know is that i cant move my computer at all the block is stuck at 5% and the progress is 0.

Screenshot_20241114_150836_Video Editor.jpg

Even worse? i cant press a single button, if i were to press a button, it flashes my screen, idk what to do and im scared.

2 REPLIES 2
HP Recommended

See if the part fails during diagnostics:

Tap the ESC key after powering on.
Tap it once a second after you see the LEDs on the keyboard flash.
When you see the startup menu, press F2 to run diagnostics.
If a component fails during the UEFI test then
Click here to check warranty and Click here for world-wide contact info

 

do not attempt a bios update if you fail the UEFI diagnostics

 

See if you can boot into windows safe mode and run the system file checker

 

This third party site explains how to use DISM and SFC to repair your windows system.
You need to be in windows to do the repair. Normal or safe mode will work. If it reports it cannot fix the problem then do the DISM.

If windows does not start then click here get into SAFE mode.

How to use SFC or DISM to repair Windows

Let me know what you find out.

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Yo, i tried most of the steps and it seems to not be working, as i said, for some reason non of my key buttons work as the entire thing is frozen, whenever i pressed ESC it would simply glitch out (Seen in one of the pictures where it would go back with tons of lines) So i kinda dont know what to do, ill leave it on for a while to see if my laptop can even die, if i wake up to still see it on the BIOS screen, ill let you know, but so far though i cant do much, it might just be a MASSIVE hardware issue so i might either try to get it repaired or just buy a new HP Laptop, thanks for the solutions though.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.