Battery Capacity Warning / Failure

[xsJenn]

I am receiving a battery alert /capacity warning every time I boot up my computer. I ran the battery diagnostics and a few of the battery details came back as follows:

Charge capacity: 9%

Battery status: Very Weak(71)

When plugged in battery charges to 100% but only lasts 20 minutes before battery is completely drained again after being unplugged. I purchased this laptop only 17 months ago!! Please advise.

[Blitzgaming]

Hello @xsJenn,

Welcome to the HP Support Community! I read your post and wanted to reach out to help you! 

Based on the results of your testing of the battery,  it would appear the battery is nearing the end of its functional life as the 9% it reported is based on the original charge capacity.

You may find this information useful in improving the battery performance and possible prolonging the life of the current battery.

To simply say thanks, click the Thumbs up below!   If you require further assistance let me know and I will gladly do all I can to help.

Thanks!

[xsJenn]

I don't understand how the battery is at the end of its life? The computer is practically brand new, and is not even used weekly.

[Blitzgaming]

Hi @yannext,

Thanks for getting back to me.

There are many factors that can contribute to how long a battery lasts. I have found this HP document has very detailed information on Lithium-Ion battery technology.

Since you mentioned in your initial post that you are getting the message about the battery each time you boot the system, HP has a document which will explain the Battery Alert you are receiving.

I hope this has clarified things further for you.

Thanks!

[Huffer]

17 months is a bit short but not an abnormally short life for the battery. Somewhere between 18 and 36 months is normal. As stated, it varies a lot from battery to battery. 

You gave us some of the battery details above. Is there some reason you did not list the cycles? Do you have that information? If it is more than 300 cycles, that is very normal for the battery to be on its last legs. 

[xsJenn]

Cycle count at the time of battery test was 110. I have a picture of all the results please let me know if this would be helpful or I could type them all out here.

[Huffer]

Either way it is helpful. Cycle count is not very high. It seems to me that the battery likely has one or more dead cells. It does happen. The batteries are never warranted for more than a year. Even if you buy the extended warranty it will not cover the battery. Accidental damage protection, which is pretty expensive, does cover the battery. 

[xsJenn]

Charge Capacity: 9%

Warranty Type: 3

Cycle Count: 110

Manufacturer: 33-42

Battery Age: 638 Days

Serial Number: 01973 07/30/14

Temperature: 26 C

Design Capacity: 3820 mAh

Full Charge Capacity: 344 mAh

Remaining Capacity: 312 mAh (90%)

Current: -1287 mA

Battery Status: Very Weak(71)

FAILURE ID: UC26AF-76K83P-MFPV7F-C0CD03

Terminal Voltage: 12594 mV

Design Voltage: 11400 mV

Cell Voltage 1: 4179 mV

Cell Voltage 2: 4203 mV

Cell Voltage 3: 4219 mV

Cell Voltage 4: 0 mV

Status: 02C0

AC Power: No

CT Number: 6EEERN2RY7B8JH

Please advise on how/where I can have this battery replaced and estimate of cost if known? 

[Huffer]

Where do you live (country)? Part number is:

(4) Battery , 3-cell, 43-Wh, 2.83-Ah, Li-ion 761230-005

https://www.amazon.com/761230-005-BATTERY-NP03043XL-PR0-LI-ION-PAVILION/dp/B01EXAJ684/ref=sr_1_2?ie=...

We can help you install it yourself or you can find a local shop to do it. 

[xsJenn]

Thank you, I'm in Sacramento, CA.