cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
2 1 0 0
Message 1 of 4
165
Flag Post

Solved!

Battery Error code 601

HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

every time I power my laptop, error code 601 will appear. I try to remove the battery and run my laptop with the power cord plug. The error disappears but when I insert the battery again the error appears again. I try the battery test but it shows an error and the test stops. So I was wondering if the external battery is the main problem or the system? if it's the external battery then should I buy a new one? if it's the system what should I do? Badly need help. Thank you!

3 REPLIES 3
HP Support Agent
HP Support Agent
27,773 27,758 1,833 2,473
Message 2 of 4
Flag Post
HP Recommended

@GENE1826

 

I reviewed your post and I understand that you are getting a battery error notification on startup.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

It looks like the battery on the computer is gone bad and needs replacement. Before we come to conclusion to replace the battery, I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then follow the steps in the below article and try running a battery test.

 

https://support.hp.com/in-en/document/c04700771

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you! It turns out that the battery was the real problem. I tried the solution that you list but none actually works. I ask my IT friend to check my laptop and he told me that the problem was the battery itself. Anyways thank you for your assistance!

Reply
0 Kudos
HP Support Agent
HP Support Agent
27,773 27,758 1,833 2,473
Message 4 of 4
Flag Post
HP Recommended

@GENE1826

 

You're welcome!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation