Battery Not Detected

[HMatzke]

I purchased a new battery. The laptop continues to read “no battery detected”. I have tried to hold the power button then plug it in and connect the battery, but this has done nothing. I left the battery in the computer plugged into the wall for the night, but it still does not detect the battery. What have I done wrong, and how can I charge this fresh out of the box battery?

[A4Apollo]

Hi! @HMatzke, Thanks for stopping by the HP Support Forums!

I understand the battery is not getting detected on your laptop.

Don't worry I'll to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried charging your laptop using a different adapter or battery?

Please provide the product number of your laptop to assist you better.

As you mentioned the battery is not getting detected on your laptop.

Try updating the BIOS and chipset driver on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Try the steps recommended below.

Resetting the defaults in the BIOS returns the BIOS to the factory settings that your notebook was shipped with.
To reset the BIOS defaults, follow the steps below.
Press the power button to turn on the notebook and repeatedly press f10 to enter the BIOS setup.
Navigate through the BIOS and select the option to restore the BIOS defaults. The option will be called Restore Defaults or Setup Defaults, or something similar.
Confirm that you want to restore the BIOS defaults, and then select the option to save and exit the BIOS setup.

Also, Please perform below-shown steps to resolve the issue:

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "battery not detected" message on the Battery icon

Refer this article to further troubleshoot battery issues with your PC.

Also, try running a battery test on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

If the issue still persists refer this article to further troubleshoot battery not detected error message on your PC.

Even after trying out the steps if the issue persists it is a battery controller on the system board which could be gone faulty with your PC. Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

Take Care! 🙂

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[robot-baby]

Hi. I'm not having any luck detecting my new battery for my HP Envy m6 running windows 10. I've tried removing power, battery, power down and restart. I've tried removing Microsoft ACPI-Complient Control Method Battery from device manager and restarting. I've tried resetting BIOS to default settings. I did a look for updates in the HP Support Assistant but it says there are no updates. All I can think of is that the battery is not a HP original and even though the website I bought it from says it is compatible it is not. Any ideas.

Thanks

[Arthur-c]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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Thank you