• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-18-2021 10:24 AM

HP Recommended

https://support.hp.com/us-en/document/c04700771

 

Look at item 4 under the item 

Test the battery using HP Support Assistant

 

Click the "show advanced information" link and the resulting output is what we need. 

Was this reply helpful? Yes No

‎03-18-2021 10:28 AM

HP Recommended

I uploaded the screenshot to google drive because i can't see it here. 

https://drive.google.com/file/d/1TNuF0dQD5ilGAwMNgxdSRzJ87MZXNElz/view?usp=sharing

Was this reply helpful? Yes No

‎03-18-2021 10:29 AM

HP Recommended

@Huffer 

Unfortunately, one of his issues is that the notebook shuts off when he tries running diagnostics. That is why I wanted to see the battery report.

 

@LowResTextures 

Take a read of the article I wrote. It may explain how we can see the relevant data better than I did earlier. There are images as well.

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎03-18-2021 10:35 AM

HP Recommended

i couldn't manage to turn this into text so i took some screenshots and uploaded them into this folder on google drive, here. Take a look

https://drive.google.com/drive/folders/1Xt1vrfR3tf7b1LWCc07BCUXhB8QXtjQr?usp=sharing

Was this reply helpful? Yes No

‎03-18-2021 10:48 AM

HP Recommended

i don't remember if i told you this, but meanwhile i was trying different options to see if the situation improves i removed the internal battery and just used the computer with the charger. The laptop worked fine for hours without the battery. I tell you this in case you find it relevant to the case

Was this reply helpful? Yes No

‎03-18-2021 11:22 AM

HP Recommended

88% original capacity after 11 months...26 cycles. The test shows a healthy battery. 

Was this reply helpful? Yes No

‎03-18-2021 11:24 AM - edited ‎03-18-2021 11:27 AM

HP Recommended

And yet. I'm having all this problems besides wich version of OS i ran because i also tested the HP version they sent me on my email to test and dischard any software problems.

Was this reply helpful? Yes No

‎03-18-2021 11:28 AM

HP Recommended

Could it be then the charger? But i already tested using the pc just with the charger and i had no problems at all

Was this reply helpful? Yes No

‎03-18-2021 11:29 AM

HP Recommended

Perhaps am i missing a firmware? A driver???

Was this reply helpful? Yes No

‎03-18-2021 11:39 AM

HP Recommended

I have to say too. That now it says it is good but before archieving this i had several test from hp support assistant that said i needed a replace inmediatly...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.