cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
1 0 0 0
Message 1 of 2
72
Flag Post

Battery Plugged in but not charging - White light on even after shutdown.

HP Recommended
Spectre X360 Convertible 13-w0XX
Microsoft Windows 10 (64-bit)

Hi,
I recently replaced my battery. It worked fine. 2 Weeks Later, I put my laptop to sleep and the next day, the battery is not charging when plugged in. The white light (near the charging port) is always on even after shutdown - and sometimes blinks.

I followed the steps earlier stated in the forum for the same issue (Solved: Hp laptop battery plugged in but not charging - HP Support Community - 6118595).

I uninstalled Microsoft ACPI Method Battery and restarted, but issue is not fixed. I have uninstalled MS ACPI Method Battery and shutdown and waited more than 12 hours and restarted with the charger plugged in - Issue still not fixed. I have waited 1 hour and restarted multiple times - Issue still not fixed.

I ran battery tests few times - It said "Primary Battery - OK".
My battery is at 8% now, and it's not charging. The Battery Test now says "Unknown".
Please help.

1 REPLY 1
HP Support Agent
HP Support Agent
19,913 19,872 870 924
Message 2 of 2
Flag Post
HP Recommended

@Labmer_RF_120

Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. Don't worry as I'll be glad to help, this sounds like hardware related issue with the battery.
As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation