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‎12-09-2022 04:44 AM - edited ‎12-09-2022 04:46 AM

HP Recommended
Product: HP Pavilion - 15-cw1947nd

Hello, 

 

For a few days, I suddenly get the message when starting my laptop that the battery is barely functioning anymore and should be replaced. It only works for a few minutes off the charger, while a week ago it was completely fine, working for at least 4 hours. 

To be sure, I did the battery check in the PC HP Hardware Diagnostics software, and this program says my battery is completely fine. There is no service point in my country, so I am unsure what I should do now. 

 

I've only had the laptop for 2,5 years so I'm quite surprised by this problem.

Hopefully someone can help! 

Category:
1 REPLY 1

‎12-09-2022 12:59 PM

HP Recommended

Hello @Wytske 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report back

 

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