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‎12-09-2023 06:32 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fd0000 (70R02AV)
Operating System: Microsoft Windows 11

My notebook just only 6 months.  I got a message in HP Support Assistant Battery:- Calibration needed.  So, I calibrated the battery via BIOS as I saw the clip in HP support.  After I ran the battery test, the message still exists.  Then I did it again, this time I did it via HP program.  The message still showed.  Then I bought my notebook to HP shop, the staff could not solve my problem.  Any suggestion. 

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1 person had the same question
2 REPLIES 2

‎12-09-2023 09:54 AM

HP Recommended

I suggest that you use the Battery-Report utility in Windows to see what the actual health/condition of your battery is.

 

I explained how to invoke and use the utility in an article I wrote for the knowledge  base a few years back.

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎12-13-2023 06:48 PM

HP Recommended

Finally, staff changed the battery and the problem was solved. 

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