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‎06-14-2025 04:38 PM - edited ‎06-17-2025 03:50 PM

HP Recommended

My HP Pavilion 15-eh0011 notebook is displaying the message "Battery Counterfeit Check Error." It's the original battery, and the battery hasn't been replaced. I tried checking for BIOS and driver updates, but no new versions are available, and it's up to date. The error started appearing after an update to Windows Update.

 

What can be done to resolve the error?

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2 REPLIES 2

‎06-16-2025 02:24 AM

HP Recommended

Hi @Bastian_ ,

 

Thank you for reaching out to us! To ensure we can assist you effectively, we kindly ask that you respond in English, as it is the language we currently support here.

 

Take care and have a good day

Nal_NR-Moderator
I am an HP Employee

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‎06-16-2025 05:09 AM

HP Recommended

My HP Pavilion 15-eh0011 notebook is displaying the message "Battery Counterfeit Check Error." It's the original battery, and the battery hasn't been replaced. I tried checking for BIOS and driver updates, but no new versions are available, and it's up to date. The error started appearing after an update to Windows Update. What can be done to resolve the error?

Reply
Was this reply helpful? Yes No
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