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‎04-22-2019 05:27 PM

HP Recommended
Product: HP Notebook - 15-ba015wm
Operating System: Microsoft Windows 10 IOT

I bougth a new computer and the battery doest´n charge. I have recived several messages regarding the battery status when the laptop is turning on. 

Please, I need help bacause the laptop is new. 

 

Regards,

 

Battery check.PNG

2 REPLIES 2

‎04-23-2019 07:09 AM

HP Recommended

The battery will require replacement, just as the error message says.

 

I can ask a Moderator to help connect you to the team at HP who can assist you.


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‎04-23-2019 08:56 AM

HP Recommended

@AdrianTelias

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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