Battery issue? - HP Chromebook 11 CB2

[herbertb10]

Hi, 

I have an HP Chromebook 11 CB2, which I have had for around 4 years. 

It ran out of charge a couple of days ago, and now doesn't seem to pick up a charge at all - i.e. the charging light does not come on, ever after being plugged in for a number of hours. 

It will not turn on, nor will any attempt to reset it (using either ctrl, alt, shift, r or using refresh and power off button. 

I have tried mutliple chargers and none seem to work. I have also opened it up and removed the battery and reinserted it. 

I am assuming it is an issue with the battery, or perhaps the charging port? 

Firstly, is there any way to test this before buying a new battery?

Secondly, is it worth buying a new battery. Considering Chromebooks seem to last not too much more than this, it might just be worth buying a new one?

Thanks.

[Raj1788]

@herbertb10

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I understand that the Chromebook is not powering on, need not worry I'll be glad to assist you.

I see that there is no light when you connect the power cord, It seems like a hardware issue with the computer.

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[neil42w]

Hi Raj, I found this thread because I have the exact same problem. Any help would be much appreciated.

Thanks in advance,

Neil

[neil42w]

Nevermind, I found the solution here https://danw.info/hp-chromebook-11-fix-charging/

Seems like a pretty big flaw that a rundown battery requires taking the device apart, especially considering part of the removal process involves prying up double sided sticky tape

[Dwilson60]

I have lost the charger for my chromebook - can I purchase one through you?