Battery not charging - stuck on 11%

[SteveEllis]

I own an HP Pavilion 13-a006na x360

Its around 13 months old, never had a problem. Running Win10 64bit

A few days ago I unplugged from the mains to move the laptop and it went off. Plugged back in and noticed that the battery wasn't charging.

I've tried different chargers, kids have HP too, nothing changes it. All 3 chargers tried charge their laptops fine.

When I cursor over the battery, i get '11%..plugged in..battery not charging'

From other posts I've tried uninstalling MS AC Adaptor and MS ACPI-Compliant Control Method Battery', then rebooted and scanned for new hardware. Still the same. (I can't do the full test by removing the battery as its a sealed unit).

I've completed the HP Support Assistant Battery Test - shows everything is fine

When plugged into the mains it works fine, as soon as the AC adaptor is removed it will turn off immediately and will not switch on unless the AC is connected

My HP laptop/tablet convertible is now a tiny desktop!

Does anyone have any ideas how to resolve this please?

Many thanks, Steve

[RnRMusicMan]

Hi @SteveEllis, 

Welcome to the HP Forums! 

I noticed your post that your battery is not charging with your HP Pavilion 13-a006na x360 Notebook. I am happy to look into this issue for you! 

Please try the steps within this guide, Battery Does Not Power Notebook or Hold a Charge. If this does not resolve the issue, please contact HP phone support for further assistance. For your servicing options. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Hope this post is helpful! 🙂

[SteveEllis]

Thanks for the reply

I'm now a bit confused....

I ran the battery checker - the HP one from within Windows - and the battery tested 100% okay

I then ran the link you gave, the 'test on boot' and the battery showed a fault  - saying replace

Any ideas?

Thanks

Steve

[RnRMusicMan]

Hi SteveEllis, 

Thank you for your response! 

I would recommend looking at replacing the battery. Considering that's message with the test on boot. Please contact HP phone support for further assistance, they can see if it's still under warranty. For your servicing options. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

Best regards! 🙂

[SteveEllis]

Okay thanks Bit disappointing that I have other laptops of 3-4 years old +, who's batteries still operate fine, yet I buy my first HP and its lasted 18 months

[SteveEllis]

And now, on boot, I receive....

cmos reset

....................

hp battery alert

....systen has detected .... storage capacity of the battery .... very low....

primary (internal) battery (601)

really didnt expect this from HP