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‎02-12-2017 10:06 AM

HP Recommended
 

I am using a 4 cell lithium ion battery for my laptop.

Yesterday night I left it charging.
When I switch on my laptop today morning it didn't work.
When I connected the power cable it start working.

I don't think battery is wear out as it is bought recently.

Today morning battery is 100% and is not working a while before it is 89% now it says 0%.

If the battery is wear out then the voltage must be low but it shows 14.5v so there is something wrong but what happened?

Screenshot from 2017-02-12 17-32-43.png

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-13-2017 06:29 AM

HP Recommended

If it is newly bought battery, I would replace it immediately contacting the seller.

View solution in original post

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13 REPLIES 13

‎02-12-2017 11:20 AM

HP Recommended
Hi,


Do battery test from HP support assistant application.


Regards

Visruth
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‎02-12-2017 10:30 PM

HP Recommended

It says that my battery is damaged but how come a newly bought battery spoil that quickly and i took lot of care without giving any strain.

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‎02-12-2017 11:47 PM

HP Recommended

What are the result of the test: cycle count, cell voltages?

Is this new battery - HP OEM battery or third party?

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‎02-13-2017 01:26 AM

HP Recommended

It is hp battery i am running ubuntu i cannot install hp support assistant i tested battery using hp diagnostic tools using usb it did not show cycles and other details i only know total voltage which is given in image.

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‎02-13-2017 01:38 AM

HP Recommended
Hi,


Do a hard reset: http://support.hp.com/in-en/document/c01684768

Reload BIOS to default: http://support.hp.com/in-en/document/c00034791

See if it comes up with any improvement.

Other than suspecting it to be a bad battery, I don't see anything else to be an issue in your case. Just contact HP or seller from which you bought this, to file a RMA.


Regards

Visruth
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‎02-13-2017 05:27 AM

HP Recommended

After trying those if i test it says battery not detected.I somehow got battery status

charge capacity: 4%

cycle count: 5

temperature: 25 c

design capacity: 2800mAh

full charge capacity: 135mAh

remaining capacity: 0mAh

current: 0mA

status: 4890

 

Terminal Voltage: 13137 mV

Design Voltage: 14800 mV

cell voltage 1: 4239 mV

cell voltage 2: 4246 mV

cell voltage 3: 413 mV

cell voltage 4: 4239 mV

 

now can you tell me what happened

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‎02-13-2017 05:34 AM

HP Recommended

Well I can see that cell 3 is going for fail. That means battery is bad.

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‎02-13-2017 06:27 AM

HP Recommended

So can it be repaired or somehow replaced or atleast make it work for some more days.

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‎02-13-2017 06:29 AM

HP Recommended

If it is newly bought battery, I would replace it immediately contacting the seller.

Was this reply helpful? Yes No
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