cancel
Showing results for 
Search instead for 
Did you mean: 
Sanbruq Honor Student
Honor Student
2 1 0 0
Message 1 of 4
90
Flag Post
HP Recommended

Battery suddenly died then error code 601 popped up

probook 430 g2
Microsoft Windows 10 (64-bit)

Hello

 

The battery capacity of my laptop was 2-3 hours. Next day suddenly it became less than 10 mins.

I became unable to start the laptop without it being plugged in, after that the "Primary (internal) Battery (601)" shows up if i started the pc plugged in with the battery inserted, if the battery was out it wouldn't appear.

The battery now always show 100% charge but works for less than 10 minutes then turns off.

 

Notice that all this happened suddenly and battery was working just fine the day before.

And take note that i take care of the battery, as i always take it out and use the cable, and empty and refill it once or twice a month to maintain it's capacity, and like that my i maintained  my last laptop's battery capacity for more than 5 years.

 

Did anyone encounter something similar to this??

thanks

 

 

3 REPLIES 3
Provost Provost
Provost
23,919 22,278 1,912 7,026
Message 2 of 4
58
Flag Post
HP Recommended

Battery suddenly died then error code 601 popped up

@Sanbruq 

 

I am not positive whether you are asking for help or starting a survey.  No malice intended - people do occasionally try to use our community for a public media platform to share "Hey, did you see this??"  or "Has this happened to anyone?" or "This is happening to everyone!"

 

Seeking help...

 

Product Series introduced in 2014

 

It is likely time to replace the battery.

Battery is not working correctly and error 601 indicates the battery has failed.

There is usually "no return" from this error.

 

The part number and procedure to change out the battery are included in your computer's Service Guide:

HP ProBook 430 G2 Notebook PC Maintenance and Service Guide

Chapter 5 - Removal and replacement procedures for Customer Self-Repair parts - Battery - Page 30

 

Good news:

Easy replacement:  Purchase battery, disconnect old battery - click new battery into place.

 

Part Number:

745662-001

 

HP does not supply this part (not for sale at the HP Parts Store

.

You may use the part number to find and purchase a battery from your favorite, trusted local merchant in your region.

 

References - READ for more information...

 

Things that are the Battery

 

Information / Tests

 

HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

 

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

 

Battery does not charge when system is warm to hot

If the “not charging” issue is (only) apparent when the system is running hot (or near that point), the battery and charge system are likely overheated as well – the charge system will resume operation when the computer cools down.  Short Version:  An overheated battery / computer / charging-system will not charge the battery – this is normal behavior.

 

 

Battery seems “stuck” in a particular charge setting

The battery might be OK and just need calibration (balance / set).

 

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

 

And / Or

 

Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

 

Tips for extending / improving battery service

Microsoft - Battery saving tips

HP Notebook PCs - Improving Battery Performance (Windows)

 

Documents and Reference

 

This document is for HP notebook PCs that have a removable battery.

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

 

If the adapter fails it will not power the notebook.

HP Notebook PCs - Using and Testing the AC Power Adapter

 

Oddities and Contributions

 

  • Fix (High) Contrast (on computer screen)

Contributed by Pantopia

Unplug charging cable, wait a few seconds, plug in cable.

Relevant Post

 

  • Battery at 100% but shuts off when unplugged (results unconfirmed at this writing)

Contributed by Rcamp48

Test system: HP Elite Pad 900 G1

Setup:  Tablet connected to docking station

Symptoms:  Shows 100% charge in battery – computer shuts off as soon as unplugged

Test (Solution):  Press and hold Power button and Reset button at the same time

Relevant Post

 

Run Component Tests

 

Contributed by  Wes_notebooks 

Testing for Hardware Failures

 

HP Document

HP PCs and Tablets - About UEFI and the Startup Menu

 

Recalls and Advisories

 

Be sure to check your computer’s Website Support for relevant advisories and bulletins

 

 

The battery might be on a Recall list - devices / components eligible for Recall replacement are not subject to warranty status.

 

Information

 HP Replacement programs and product recalls

 

 Battery Safety Mode

 

"Fat" Battery / Swollen Battery

HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery

 

 

Purchase Options

 

  1. If you determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer.
  1. If / When you know the battery type / part number, you may check for the battery at the Parts Store
  2. If the part is not available from HP, use your search engine to find – and purchase - the part in your region.

 

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

  • Open Support Home
  • Enter the full model name
  • When the website opens, select category Product Information
  • Look for the Specifications for your computer
  • The Product number may be listed in the Specifications document

 

Find your computer Serial Number

 

See: HP PCs, Printers - Finding the Serial Number

 

Find your part number

 

The part number you seek may be in the Maintenance and Service Guide

  • Open Support Home
  • Enter the full model name
  • When the website opens, select category User Guides
  • Look for the Maintenance and Service guide for your computer
  • The part numbers are listed in the component section (wording varies)

 

Check for parts at the PartSurfer Website

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number, Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

NOTE >> Parts marked as "n/a" are not available from HP.

 

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.

 

 

Warranty Period

 

If the computer and battery are within the Warranty Period, contact HP Technical Support.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

 

 

 

Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

NOTE:  Content depends on device type

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP ProBook 430 G2 Notebook PC

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Kind Regards,
Dragon-Fur
Sanbruq Honor Student
Honor Student
2 1 0 0
Message 3 of 4
46
Flag Post
HP Recommended

Battery suddenly died then error code 601 popped up

Thank you Dragon-Fur for your answer

I apologize for my late reply even though i have read your answer right after you posted it

And this article is for me seeking help nothing else

 

thanks again

Reply
0 Kudos
Provost Provost
Provost
23,919 22,278 1,912 7,026
Message 4 of 4
39
Flag Post
HP Recommended

Battery suddenly died then error code 601 popped up

@Sanbruq 

 

You are welcome.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Kind Regards,
Dragon-Fur
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation