Battery swollen. spectre x360

[hovasty]

Hi,

I have HP spectre x360 13, 2015. It was bought in the september of 2015 and everything (beside crackling sound from headhones sometimes) was great. 

Recently something happend, I saw that the laptop is somehow bent. I decided to look into it and I opened back panel of my laptop to see what is causing the problem.

To my big surprise the battery was swollen. It is almost 3 times as big as it was before. 

It happened to me before, I had same problem on my NVIDIA Shield tablet and I got it replaced for free.

So I started a research and I found out that there was problem with some batteries in HP laptops and there is recall on defected batteries. So I contacted local HP centre in Czech Republic. They told me to download and install HP battery validation utility, so I did. To my big surprise the program showed that the battery is OK.

I contacted local HP again with my results and they have told me that they can not do anything about it because I no longer have warranty.

I do not know what to do, so my question is.

Why I can not get my battery to be replaced when it is clearly a defected? Is this intentional so I have to buy new laptop again? What shoud I do next? Has anyone run into the same problem, how did you resolved it?

Thank you.

VIDEO

[rick-s]

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