cancel
Showing results for 
Search instead for 
Did you mean: 
New member
4 3 0 0
Message 1 of 5
194
Flag Post

Broken hinges

HP Recommended
HP Laptop 17z
Microsoft Windows 10 (64-bit)

My laptop is just two months out of warranty, and it appears the left hinge has broken.  When I close the laptop, the left hinge cover is separated from the computer.  You can pop it back in place, but as soon as you open the laptop it moves again.  I'm not sure if this is a hinge issue or a hinge cover issue.  How can I fix this?  Thanks.

4 REPLIES 4
HP Support Agent
HP Support Agent
27,931 27,916 1,851 2,487
Message 2 of 5
Flag Post
HP Recommended

@AKIcehouse

 

I reviewed your post and I understand that you are facing issues with the hinge on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Author
New member
4 3 0 0
Message 3 of 5
Flag Post
HP Recommended

Not satisfied.  I did as you instructed above and spoke with Raja.  This computer is only 2 months out of warranty, damaged not due to a drop or accident.  At first, Raja refused to tell us how much it would cost to repair without my home address.  The zip code wasn't enough.  Finally, after having me wait for over 15 minutes without a response,  Raja told me it would cost $299.99 plus tax to repair a computer barely out of warranty.  I'm in the market for a new computer, and for the first time in 5 or 6 computer purchases, it won't be an HP.  

Reply
0 Kudos
HP Support Agent
HP Support Agent
27,931 27,916 1,851 2,487
Message 4 of 5
Flag Post
HP Recommended

@AKIcehouse

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

Reply
0 Kudos
Author
New member
4 3 0 0
Message 5 of 5
Flag Post
HP Recommended

@The_Fossette

@ThatGuyFromSoMe

So I posted on 12/7/2020 a concern I had about broken hinges on my HP. @The_Fossette quickly responded (thank you) and offered assistance in connecting me to someone in my region. @ThatGuyFromSoMe (aka @GeorgeSoMe) sent me a private message asking for specific information and stated that HP would provide a one-time out of warranty repair since the warranty has literally just expired. So now, almost 3 weeks later, I cannot get a response from @ThatGuyFromSoMe and I still don't know how to get my computer fixed. He had the HP badge and HP ID. I would really like to get my computer fixed before it dies completely due to not being able to charge correctly or the lid falls off from the continuing breakage. Is this guy really from HP? Am I going to get support or do I need to just trash this machine for another brand? Thanks for any assistance from any one!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation