Bundled Warranty - non-functional keyboard.

[imaori]

Hello,

I have an HP x360 1030 G2 Laptop and my Keyboard doesn't work.

it started just like that, no physical damage/water damage occurred. Furthermore - I never opened the laptop.

On the HP Warranty Checker it says that I have the HP Bundeled warranty, does it cover such a scenario?

- Additional question - on the HP "Chat with an agent" it says that I have no warranty, ho can I be sure?

* Additionally, in case my warranty covers that, Can I fix my computer in a different country than where I bought it?

Attached:

1. HP chat warranty status.

2. HP warranty check status.

HP warranty check status.

[Dragon-Fur]

@imaori 

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The Virtual Assistant is not an AI - the program has access to some documentation but not always everything.  The VA cannot go searching about for details not already available and it cannot determine "why" if there are discrepancies. 

You might be able to get to further into the Warranty details to check whether a specific failure is covered.

We are not Support:

The Community does not have access to your contract (and we cannot make use of the information - no need to post).

The way to find out what HP will do is to submit a case to HP Tech Support.

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[imaori]

Thank you for your response,

As i understood from your message, the info in the Chat is not always up-to-date hence the Warranty checker is more reliable?

- regarding my 2nd question, based on the warranty checker, can I fix this laptop in a lab in another country than where I bought it?

[Dragon-Fur]

@imaori 

The Virtual Assistant may not have access to all the data for a particular subject.  I don't know whether the issue could be characterized as 'out of date" but I think the reason makes little difference to the result in this case.  I don't have any access to the code, after all.

My opinion

Generally, the only way a device can be sent to service outside the country of origin is if that same model is sold and serviced in the target country.  For example, if you purchase a computer in the USA and you want to send it for service in the UK, then that same model must be sold in the UK.

Another example,

If you purchase your computer in the UK and you want it serviced in the USA - that same model of computer must be sold in the USA.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

[imaori]

Thank you,

Will giving you the serial number be helpful for a more accurate answer regarding the warranty status?

[Dragon-Fur]

@imaori 

No - please do not post any private information here - we are a public resource.

I don't work for HP.

You must contact HP Support to know what HP Support will do.

We are not a business group - we are volunteers - owners and users of HP technology.

We serve in a community user forum that happens to be located within the HP website. 

One more try:

We do not have the authority to answer for HP Technical Support.

We are happy to direct you to where you can find the information and help you need.

If you have not done so, submit a case to HP Support.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .