Camera not found

[sam13290]

I have an HP Envy laptop running Windows 11. Automatic Windows update today has disabled my built in Web Camera (HP Tru Vision 5mp). I get an error message " We cant find your camera"  Error Code  0xA00F4244. I am not tech savvy, but it looks like HP are not updating the Driver for this camera and it is now incompatible with the Windows 11 update. So essentially a fundamental functionality of this device is now "obsolete" within 2 years of purchase. Surely it is a simple matter for HP to issue a  windows 11 compatible update for this camera?

Does anyone else have any solutions for this frustrating issue. Thanks

[erico · Accepted solution]

Try going to the device manager and rolling back the driver.

Optional resources are given  by @Raj_05      in the thread at the link below.

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Camera-does-not-work-after-Windows-up...

[sam13290]

Thanks Erico,

I tried to do that but the rollback option for that driver is ghosted and I can't find any previos drivers to roll back to. Thanks for your help tho.

[sam13290]

Addit:

I have now gone to the link to the post by Raj and followed his advice to roll back to a previous version of Windows (23H2). This was very easy and has solved the problem. Thanks both of you for the help.

[erico]

This would be a very good time to go to the Device Manager and locate the driver name in the Properties dialogue window.

Find it in the System32 folder and save it to a folder, perhaps on a flash drive, that you create called MyWebCameraDriver  and save it.

If you don't do that, you will have to go through the rollback process of the previous version  again if you forget and allow Windows to update itself. That is if you manage to catch it within 30 days of the upgrade.

The same driver may work in Windows 11 (24H2)

[sam13290]

Thanks Erico, that is good advice and I will do that now. Hopefully, as you say, that will save problems next time we get an update. Really appreciate your help