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- Re: Can I restore my laptop GPU to an HP store?

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01-16-2022 09:24 PM - edited 01-16-2022 09:25 PM
My laptop specs:
HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000
GPU: RTX 3050
CPU: AMD Ryzen 5
I had bought this laptop about a week ago and I had been playing some online games, namely Destiny 2, some Halo Infinite, and Rogue Company, not realizing that both the CPU and the GPU can wear overtime from the heat. I am concerned with this fact, and therefore I ask one question;
Is it possible to go to any HP store (possibly after 3-4 years) and then ask for a restoration (or replacement) for both my CPU (AMD Ryzen 5) and my GPU? (RTX 3050)
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Accepted Solutions
01-16-2022 09:50 PM
Hello @Tobi_007 .
The system will automatically shut down when it detects an unsuitable or very high temperature that cannot be supported to protect the internal components, however your equipment with these characteristics, has components that easily reach those temperatures because they need a lot of energy to function properly, so do not worry about it because that is what they were designed for.
After the warranty has passed, I suggest that you take your equipment to an authorized Hp service center to make the necessary maintenance such as cleaning and change of thermal paste, because at the end of the warranty Hp in some countries does not provide repair service at cost.
I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box belowDid I help solve the problem? don´t forget to click “ Accept as a solution”
, someone who has the same query may find this solution and be helped by it.
01-16-2022 09:50 PM
Hello @Tobi_007 .
The system will automatically shut down when it detects an unsuitable or very high temperature that cannot be supported to protect the internal components, however your equipment with these characteristics, has components that easily reach those temperatures because they need a lot of energy to function properly, so do not worry about it because that is what they were designed for.
After the warranty has passed, I suggest that you take your equipment to an authorized Hp service center to make the necessary maintenance such as cleaning and change of thermal paste, because at the end of the warranty Hp in some countries does not provide repair service at cost.
I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box belowDid I help solve the problem? don´t forget to click “ Accept as a solution”
, someone who has the same query may find this solution and be helped by it.