-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
HP Recommended
The attached pictures contain my Laptop details. I want to add SSD and Upgrade my ram to DDR4. Can i do these ? Also how much upgrade can i do. Thanks
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
SSD yes. You can replace the mechanical hard drive with a 2.5 inch SATA SSD. DDR4 sorry no. The motherboard is slotted for DDR3 and DDR4 would not fit in the slot. And your motherboard would not know what to do with it even if it would fit. Manual says 12 gigs is the max but many positive reports that it will upgrade to 2 x 8 = 16 gigs DDR3L-1600 SO-DIMM.
Here is the Service Manual:
See p. 63 and proceed as if replacing the hard drive.
Post back with any questions and please accept as solution if this is the info you needed.
HP Recommended
SSD yes. You can replace the mechanical hard drive with a 2.5 inch SATA SSD. DDR4 sorry no. The motherboard is slotted for DDR3 and DDR4 would not fit in the slot. And your motherboard would not know what to do with it even if it would fit. Manual says 12 gigs is the max but many positive reports that it will upgrade to 2 x 8 = 16 gigs DDR3L-1600 SO-DIMM.
Here is the Service Manual:
See p. 63 and proceed as if replacing the hard drive.
Post back with any questions and please accept as solution if this is the info you needed.
2
0
0
HP Recommended
HP Recommended
You could but worst case it fails to POST and best case it just downclocks to 1600 mhz so your best bet is just to get plain vanilla OEM DDR3L-1600 like Hynix, etc.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community