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01-10-2022 07:43 AM - edited 01-10-2022 07:44 AM
I bought my hp pavilion - 15-cw1598sa (Product number: 6TD28EA) in 2020 however my laptop battery has now stopped working properly and needs replacing. I sent my laptop off to curry's where I bought it originally to have the battery replaced but they did not have the part and I can't find the exact part that I need on the hp parts store. My warranty has now expired with HP so I could not send it off.The battery that I need is a 3-cell 41Whr lithium ion battery but I can only find either 4 cell batteries or 3 cell batteries with higher Whr on the hp parts store.
The closest battery I found was a third party Dell 3 cell 42Whr li-ion battery but I don't know if it's safe to use a 42Whr rather than 41Whr battery or a battery from a different manufacturer?
On the hp store I found a "3-cell lithium-ion, 31Wh" battery and "3-cell lithium-ion 46Wh" would either of these be compatible?
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01-13-2022 01:25 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
After reading your post, I did go through the Product Specifications of your product and found out that your computer shipped with 3-cell, 41 Wh Li-ion battery. Here is the battery part number: L11119-855 you can enter the part numbers in the Google search bar to discover the website exact battery.
If you still need additional technical assistance that can be better provided through one-on-one interaction, then you can contact our HP Support team. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
01-13-2022 01:25 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
After reading your post, I did go through the Product Specifications of your product and found out that your computer shipped with 3-cell, 41 Wh Li-ion battery. Here is the battery part number: L11119-855 you can enter the part numbers in the Google search bar to discover the website exact battery.
If you still need additional technical assistance that can be better provided through one-on-one interaction, then you can contact our HP Support team. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee