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‎03-27-2018 12:19 PM

HP Recommended
Product: HP 17" Envy Notebook Product No. V9E98AV
Operating System: Microsoft Windows 10 (64-bit)

My battery indator won't show a charge more then 94%.  It used to show 100%.  Every place I read to reset the percentage says to remove the battery, etc.  This unit was special ordered from HP and I don't see any panels or screws on the bottom to remove the battery.  The battery tests all indicate a good battery, so I'm sure it's really at 100% when it shows 94%.

Does anyone know a different procedure to reset the percentage number without removing the battery?

Thanks in advance,  SteveM303

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-27-2018 01:11 PM

HP Recommended

Your device is probably working as designed.

Once the battery slowly discharging to ~94%, it recharges to 100%.  Then, it co ntinues that cycle as long as the laptop is connected to AC power through the charging adapter.

 

See https://support.hp.com/us-en/document/c02957869

View solution in original post

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3 REPLIES 3

‎03-27-2018 01:11 PM

HP Recommended

Your device is probably working as designed.

Once the battery slowly discharging to ~94%, it recharges to 100%.  Then, it co ntinues that cycle as long as the laptop is connected to AC power through the charging adapter.

 

See https://support.hp.com/us-en/document/c02957869

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‎03-27-2018 01:18 PM

HP Recommended

To remove the battery

http://h10032.www1.hp.com/ctg/Manual/c05130939

page 26

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‎03-27-2018 01:19 PM

HP Recommended

https://support.hp.com/us-en/document/c01684768

 

check this link to reset your battery

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