Cancelled order

[JaxsonHalychuk]

Hi, I ordered an hp spectre x360 13 that came bundled with a printer and the 3 year warranty with accident protection and LoJack. I got the confirmation email saying they had receiver my order and then for 3 days there was nothing. I checked the status of my order on the HP Canada website today and it said my order was canceled. It specifically said in the confirmation email that I would be emailed updates on my order status but i never received a cancellation email or a reason on why the order was cancelled. Also the order never even shipped. Also my credit card was charged even though it said it wouldn’t charge until my order was shipped.

[Lee_Macklin1]

Yeah they shouldn't be charging your card if it doesn't ship. Worse, they shouldn't ship if the item is out of stock.

It sounds like they cancelled your order because the item was in fact out of stock. They need to do a better job of keeping their website up to date as there was a related thread who had your same problem. I would keep checking your account to make sure the full amount gets refunded

[Kumar0307 · Accepted solution]

@JaxsonHalychuk, Welcome to the HP Support Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!