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Message 1 of 4
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Solved!

Cannot create support ticket - User is Deactivated in profile page and dropdown lists are empty,

HP Recommended
HP ZBook15 G5
Microsoft Windows 10 (64-bit)

I have signed to HP support page, clicked through all of the confirmation e-mails and codes. Currently I am not able to fill in the Profile page because the dropdown lists like Time zone and Preferred language are empty - there is nothing to select there. 

In addition there is a "User is Deactived" message on top of the profile page, but I have just registered for access. 

The issue is pretty much the same as here: 
https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Cant-log-a-warranty-call-as-qu...

There is no information regarding solution in this topic, therefore I'm creating a new entry.

 

MIskra_0-1601546867585.png

 

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@MIskra

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Message 3 of 4
Flag Post
HP Recommended

Hello HP,

 

 

I have the same issue, could you please help me?

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Message 4 of 4
Flag Post
HP Recommended

Hi, 

 

I wrote an email to HP support and they have activated my account. 

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